Silen pods delivered in one week: from order to a ready-to-use pod
The manufacturer’s average delivery time for a Silen pod is six weeks. From OCCO, a Silen pod arrives in one week: this applies to all 13 models in the OCCO catalogue, including the new Space Gen 2, and OCCO arranges the installation. If you have a fixed deadline because of an office move or a growing team, read on to see what happens between the enquiry and a ready-to-use pod, and what you need to measure in the office yourself before delivery.
From enquiry to ready-to-use pod: six steps
One-week delivery only helps if the spot for the pod is ready when it arrives and nothing in the quote is left open. This is how the process works:
| Step | What happens | What you do |
|---|---|---|
| 1. Enquiry | You add the pod to the enquiry basket on its product page and send the enquiry. | You include the address, floor, ceiling height, door and lift dimensions, and the date you need the pod by. |
| 2. Quote | An OCCO team member puts together a quote based on your details: the price, and the delivery and installation terms. | You check the model, colour and door direction. |
| 3. Order | You confirm the quote together with your choices: colour, furniture, extras. | You state which way the door should open. For Space Gen 2, you also decide on the frosted film straight away, because it cannot be added later. |
| 4. Delivery | The pod arrives in one week, in modules, in a plywood crate or on a pallet. | You keep the route from the main entrance to the pod’s location clear. |
| 5. Installation | OCCO arranges the installation. According to the manufacturer, installation takes 30 minutes to four hours, depending on the model. | You show where the pod goes and where the socket is. |
| 6. Handover | Silen’s electronic installation report is completed via the pod’s QR code. This is when the warranty starts. | You check straight away that the door closes and that the lighting and ventilation work. |
The installation date and the exact delivery and installation terms are set out in the quote.
Which Silen pods arrive in one week?
OCCO is Silen’s reseller in Estonia. All 13 Silen pods in the OCCO catalogue arrive in one week: five Chatbox models, five first-generation Space models and three Space Gen 2 models. The number of people and the dimensions come from Silen’s product sheets. Weights are also taken from the manufacturer’s product sheet; the figure on the catalogue product page may differ slightly. The ceiling height column is our own calculation: the pod height plus the 15 cm of clear space required by the manufacturer’s handling manual (the reason is explained in the next section). For prices and sound classes, see the table in the article Silen quiet pods with installation.
| Model | People | External dimensions L x D x H, cm | Weight | Minimum ceiling height (our calculation) |
|---|---|---|---|---|
| Chatbox Single | 1 | 100 x 100 x 222 | 330 kg | 237 cm |
| Chatbox Solo | 1 | 125 x 98 x 222 | 380 kg | 237 cm |
| Chatbox Duo | up to 2 | 213 x 98 x 222 | 510 kg | 237 cm |
| Chatbox Duo Plus | up to 4 | 213 x 123 x 222 | 580 kg | 237 cm |
| Chatbox Quattro | up to 6 | 213 x 194 x 222 | 790 kg | 237 cm |
| Space 1 | 1 | 110 x 110 x 229 | 360 kg | 244 cm |
| Space 1.5 | 1 | 145 x 110 x 229 | 415 kg | 244 cm |
| Space 2 | up to 4 | 240 x 122 x 229 | 650 kg | 244 cm |
| Space 4 | up to 8 | 240 x 242 x 229 | 1,280 kg | 244 cm |
| Space Max | up to 8 | 280 x 242 x 229 | 1,580 kg | 244 cm |
| Space Call Gen 2 | 1 | 110 x 111 x 231 | 325 kg | 246 cm |
| Space Work Gen 2 | 1 | 145 x 111 x 231 | 390 kg | 246 cm |
| Space Meet 2 Gen 2 | up to 2 | 238 x 111 x 231 | 556 kg | 246 cm |
How to choose a model quickly
If your deadline is tight, base the decision on four things.
- How many people will be inside at once. For calls and video calls on your own, a single-person pod is enough. For a small meeting, look at the models for two to four people; for a larger one, look at Chatbox Quattro, Space 4 or Space Max.
- Chatbox or Space. The manufacturer describes Chatbox as a simpler version of Space: no castors as standard, fewer customisation options and slightly less noise reduction. This also shows in the sound class: all Chatbox models except Quattro are class B, while all first-generation Space models are class A.
- Space Gen 2. This is the new generation of Space, currently three models for one or two people. For what has changed in Gen 2, see the article Silen Space Gen 2.
- Door direction. According to the product sheets, the door on Chatbox Single, Duo, Duo Plus and Quattro is reversible. For Space 1, Space 2, Space 4, Space Max, Space Call and Space Meet 2, you choose when ordering whether the door opens to the right or to the left. For Chatbox Solo, Space 1.5 and Space Work, state in your enquiry which way the door should open. Draw the open door on the floor plan so that it does not hit a desk or block a walkway.
Our recommendation: if you are torn between two models, add both to your enquiry. For prices, sound classes and a more detailed comparison of all 13 models, see the article Silen quiet pods with installation.
What to measure and prepare before ordering
For a general checklist that applies to any pod, see the article Before you order an acoustic pod: 9 things to check. Below are Silen’s own requirements, with figures, as set out in the product sheets and in the manufacturer’s handling and user manuals.
| What to check | Silen’s requirement | What you do |
|---|---|---|
| Ceiling height | According to the manufacturer’s handling manual, at least 15 cm of clear space above the pod for ventilation. This gives the ceiling height: Chatbox 237 cm, Space 244 cm, Space Gen 2 246 cm. | Measure exactly where the pod will stand. Check for suspended ceiling lights and pipes too. |
| Floor | Clean, level and not flexing. Small unevenness is taken up by the levelling feet, which can also be adjusted later. | The pod weighs 325 to 1,580 kg. If the building is old or the floor structure is lightweight, ask your building manager whether the floor can carry that weight in that exact spot. |
| Floor covering | The levelling feet may leave permanent marks on the floor. The manufacturer’s warranty does not cover them. | If the floor covering is delicate, mention it in your enquiry. |
| Temperature and humidity | +10 to +30 °C and 40 to 60% relative humidity, both during installation and in use. The pod must not be placed under a radiator or a light that gives off heat. | If the premises are being renovated or the heating is not on yet, take this into account when agreeing the installation date. |
| Power socket | The pod plugs into a standard socket. The power cable is 5 m long, or 4 m on Space Gen 2. On Space and Gen 2, the cable can exit at the top or the bottom; this is decided at installation. | Make sure the socket is within reach of the cable and that the cable does not run across a walkway. |
| Route to the pod’s location | The pod arrives in modules, in crates. Space 1 weighs 490 kg including its crate, Space Max 1,880 kg. The manufacturer says Gen 2 modules are easy to move, including in a lift. | Measure the width of the main entrance, the corridor and the lift, and include them in your enquiry, because the product sheets do not give module dimensions. |
| Fire safety | Silen pods can be ordered with sprinkler preparation; the sprinkler itself is installed by a certified company. Space Gen 2 is ready for a sprinkler, a fire alarm system or a separate fire suppression system. | Ask your building manager whether the pod needs to be connected to the sprinkler or fire alarm system. |
If your enquiry covers every point in the table, OCCO can take your space into account in the quote straight away.
What happens on delivery and installation day
The pod arrives in modules and is assembled where it will stand. The manufacturer says Silen pods are built as completely as possible at the factory and consist of only a few parts, which is why installation is quick. According to the product sheets, Chatbox Single is assembled in 30 minutes, Chatbox Solo in 40 minutes, Chatbox Duo and Duo Plus in 90 minutes and Chatbox Quattro in 2.5 hours. The Space and Space Gen 2 product sheets do not state an installation time.
Three things to keep in mind:
- Transport damage. If you see damage to a crate or a part, take a photo and report it before assembly. Under the manufacturer’s terms, claims for missing or broken parts found after assembly are not accepted.
- Power cable direction. On Space and Gen 2, it is decided at installation whether the cable leaves the pod at the top or the bottom. Think beforehand about which side the socket is on.
- Installation report. Every Silen pod has a QR code that is used to complete the electronic installation report. The warranty takes effect when the report is submitted.
The warranty starts with the installation report
- Chatbox and first-generation Space: the warranty is 2 years, and OCCO servicing extends it to 5 years. Under the manufacturer’s terms, this means the installation report has been completed on time, the pod is serviced from the end of the second year, and a service report is completed every year.
- Space Gen 2: the warranty is 5 years with OCCO installation, because OCCO completes Silen’s electronic installation report when it installs the pod. The manufacturer requires the report within three months of the pod leaving the factory. Without the report, the warranty is 2 years.
Under the manufacturer’s terms, wear parts and electronic parts (for example door seals, hinges, LED lighting, fans and sockets) have a 2-year warranty from delivery of the part. The warranty does not cover furniture that is not fixed to the pod, such as a sofa.
What to look at in the catalogue
- All Silen pods in the OCCO catalogue: 13 models with prices and product pages.
- All pods and booths, if you also want to compare models from other manufacturers.
Frequently asked questions
Does one-week delivery also apply to Space Gen 2?
Yes. Express delivery applies to all Silen pods that OCCO sells: five Chatbox models, five first-generation Space models and three Space Gen 2 models. The manufacturer’s average delivery time is six weeks.
Does installation fit into the same week?
Delivery takes one week. The installation date and the exact delivery and installation terms are set out in the quote. Put the date you need the pod by in your enquiry, so that it is known when the quote is prepared.
Can we assemble the pod ourselves?
The manufacturer says it can be done by following the instructions, but it takes at least two people, plus extra help for modules over 50 kg. For Space Gen 2, the manufacturer recommends professional installation. When OCCO installs the pod, it also completes the installation report, which the 5-year Gen 2 warranty depends on.
Does the pod need an electrician?
Usually not. The manufacturer says the pod’s electrical system comes ready and the pod plugs into a standard socket. The power cable is 5 m long, or 4 m on Space Gen 2, so the socket must be within that reach.
How high does the ceiling need to be?
According to the manufacturer’s handling manual, there must be at least 15 cm of clear space above the pod for the ventilation to work. From this we calculate the ceiling height: at least 237 cm for Chatbox, 244 cm for Space and 246 cm for Space Gen 2. Silen’s FAQ gives lower figures (Chatbox 235 cm, Space 240 cm). We work to the 15 cm in the manual so that the ventilation has some margin. Measure the height exactly where the pod will stand.
Can the pod be moved later?
Yes. Space models have hidden castors, and on Space Gen 2 they are activated from inside the pod. Chatbox can be moved with the Mobility Kit, which is sold separately. The floor must be level, and after the move the pod must be levelled again and the connections checked. The manufacturer’s warranty does not cover damage caused during moving and reassembly.
What to include in your enquiry for a quick quote
If you need the pod quickly, send an enquiry straight away with these details:
- the model, or the number of people if you have not chosen a model yet;
- the date by which the pod must be ready for use;
- the address and floor, and whether the building has a lift;
- the width of the main entrance, corridor and lift;
- the ceiling height where the pod will stand;
- the floor covering and the distance to the nearest socket;
- a photo of the spot where the pod will go.
Add the pod on its product page with the “Add to enquiry” button and send the enquiry from the enquiry basket. If you prefer email, send the same details to occo@occo.ee. You will receive a quote with the price and the delivery and installation terms, based on your date and your space.