Frequently asked questions

This page brings together the questions companies ask most often before ordering office furniture: how enquiries and quotes work, what the price includes, when the furniture arrives and who installs it. If you cannot find the answer to your question, write to occo@occo.ee.

How do I request a quote from the OCCO catalogue?

Add products to the enquiry basket and send the enquiry; you will receive a quote in reply. Open a product page, choose the quantity and click “Add to enquiry”. You can put desks, chairs and cabinets in the same basket and send them as one enquiry. Then open the enquiry basket and send the enquiry. The sales team replies within one working day. For a larger project, use the “Request a tailored quote” form on the product page or write to occo@occo.ee.

Does sending an enquiry commit me to buying?

No. An enquiry is a request, and OCCO replies to it with a quote. The quote sets out the price, the delivery time, and the delivery and installation terms. An order is only placed once you confirm the quote. If you add a floor plan or measurements to your enquiry, OCCO takes them into account when preparing the quote.

Do catalogue prices include VAT?

No, catalogue prices exclude VAT and are followed by “+ VAT”. If the price is preceded by “from”, it is a starting price and the final price depends on the variant you choose, for example the top size. Most products show a price on the page. For some products, such as OCCO height-adjustable desks, the price is calculated in the quote, because it depends on the frame, the top and the extras.

Are delivery and installation included in the price?

No, they are not included in the catalogue price. Delivery and installation are added to the quote as a separate line, and the amount depends on the quantity, the delivery address and whether you also want installation. Put the delivery address in your enquiry, and the quote will show the correct amount straight away.

What is the delivery time for office furniture?

The delivery time depends on the product, the manufacturer and whether the product is in stock, so the exact delivery time is given in the quote. For a larger project, the delivery time is agreed when the project plan is drawn up, so that the furniture arrives on your schedule. If you know your moving date, put it in your enquiry. The quote will then show straight away whether everything will arrive on time. Silen acoustic pods arrive in one week.

Does a Silen pod really arrive in one week?

Yes. OCCO delivers Silen pods in one week, while the manufacturer’s average delivery time is six weeks. This applies to all 13 Silen models in the OCCO catalogue: five Chatbox models, five first-generation Space models and three Space Gen 2 models. OCCO arranges the installation, and the installation date is set out in the quote. For how to get from an enquiry to a ready-to-use pod, see the article Silen pod delivery in one week.

Does OCCO install the furniture itself?

Yes, OCCO delivers and installs furniture in offices of every size, and the team has its own installation manager. You can order installation together with the furniture, and this is set out in the order. Delivery and installation appear as a separate line in the quote.

Does OCCO deliver furniture outside Estonia?

Yes, the services are also available outside Estonia. OCCO delivers and installs furniture in a number of countries and serves companies in the Baltics and elsewhere in Europe. Put the delivery address and country in your enquiry so that the quote shows the right delivery and installation terms straight away. For a larger office, see also the OCCO 360° service, which covers everything from project planning to installation.

Can I see and try the furniture before ordering?

Yes. OCCO works with brands and manufacturers so that you can look at product samples and fabrics before you buy. For a larger project, a visit to the factory is also possible. Tell us in your enquiry or at occo@occo.ee which products, fabrics or finishes you would like to see.

What warranty does office furniture have?

The warranty depends on the manufacturer and the product, and the exact period is stated on each product page. Narbutas and MDD products usually have a 5-year warranty, and some Narbutas cabinets have 10 years. Motors and electronics in Narbutas and MDD height-adjustable desks are covered for 2 years. Nowy Styl products have a 5-year warranty, most Interstuhl products 10 years and most Herman Miller products 12 years. OCCO height-adjustable desks have a 5-year warranty.

Which brands are in the OCCO catalogue?

The catalogue has nearly a thousand products, most of them from Narbutas, MDD, Bejot and Viccarbe. You will also find products from B&T Design, Nowy Styl, Herman Miller, Lintex, Silen and Interstuhl, as well as OCCO’s own height-adjustable desks. The OCCO brands page lists more than 50 manufacturers, and not all of them are in the catalogue. If you are looking for furniture from a particular manufacturer, write to occo@occo.ee.

Does OCCO sell furniture to private individuals?

No. The OCCO catalogue is intended for businesses, and we issue quotes in a company’s name. That is why “Company” is a required field in the enquiry basket. If you are furnishing a home office for a company, send the enquiry with the company’s details.

Can I order just a couple of chairs rather than a whole office?

Yes, OCCO sells individual furniture items as well as complete solutions. Add the products you want, with quantities, to the enquiry basket and send the enquiry; the quote will cover those products. If you need matching chairs or drawer pedestals for the desks, add them to the same enquiry and you will receive one quote for everything. If you later need to furnish the whole office, the OCCO 360° service can help from planning to installation.

Does OCCO make made-to-measure furniture?

Yes. OCCO’s bespoke furniture production makes cabinets, wardrobes, shelving systems, furniture for kitchens and lounge areas, acoustic wall panels, made-to-measure desks and meeting tables, and reception counters for individual projects. The quote is based on your drawings or sketches. If you do not have drawings yet, OCCO can help create them. Before production, the room is measured on site and you approve the detailed drawings. Read more on the bespoke furniture page.

Can office furniture be rented?

Yes, OCCO Circular rents out desks, office chairs, cabinets, shelving and meeting tables. Rental furniture may be new or carefully maintained used furniture. During the rental period, OCCO takes care of maintenance and repairs and is responsible for delivery and installation. The minimum rental period is 6 months, rent is paid monthly according to the schedule in the contract, and the price depends on the furniture, the quantity and the rental period. You will find the terms on the rental page.

Does OCCO help with office planning?

Yes, the OCCO 360° service covers furnishing your office from the initial consultation through to installation and after-sales service. OCCO’s interior architects produce the floor plan and 3D visualisations and help you choose furniture to suit the size of the space and the needs of your staff. If you have your own interior architect, OCCO can deliver their project as a fit-out service: pricing the products, suggesting alternatives, ordering, delivering and installing.

What should I check before ordering an acoustic pod?

Check the ceiling height, the load-bearing capacity of the floor and the route to the installation spot. According to the manufacturer’s manual, there must be at least 15 cm of clear space above a Silen pod, so you need a ceiling height of 237 to 246 cm, depending on the model. The pod weighs 325 to 1,580 kg, so ask your building manager about the floor’s load-bearing capacity. Measure the width of the main entrance, the corridor and the lift, and include them in your enquiry. You will find all nine points in the checklist.

Does an acoustic pod need an electrician?

Usually not. A Silen pod plugs into a standard socket; the power cable is 5 m long, or 4 m on Space Gen 2. Make sure the socket is within reach of the cable. The pod arrives in modules and is assembled on site; according to the manufacturer, this takes 30 minutes to four hours, depending on the model. Ask your building manager whether the installation needs approval and whether the pod has to be connected to the fire alarm system or the sprinklers.

How do I choose an electric height-adjustable desk?

Look first at the height range, the number of motors and the lifting capacity. The range must suit both the shortest person sitting and the tallest person standing. For example, the OCCO pro desk has a height range of 595 to 1245 mm, two motors and a lifting capacity of 150 kg. Also check the top size, the handset with memory presets and the motor warranty. All seven criteria are covered in the article Electric height-adjustable desks for the office, and you can see the desks in the category.

Does OCCO offer servicing after installation?

Yes, OCCO provides support and aftercare once the furniture is installed. If the furniture needs servicing or you have any questions, write to occo@occo.ee. Each product comes with its documents, such as the handling and assembly instructions and the warranty certificate. For Silen Chatbox and first-generation Space, OCCO servicing extends the warranty from 2 to 5 years.

Didn’t find the answer to your question? Add the products you are interested in to the enquiry basket and write your question with the enquiry, or send it to occo@occo.ee. You will receive a quote with the price and the delivery and installation terms. You will find all products in the product catalogue.